Terms & Conditions

COVID-19 CORONAVIRUS

STOP: BEFORE making a booking with us:

Have you arrived in New Zealand after 1am on Monday 16th March?

If so, inline with New Zealand government policy you must self isolate for 14 days.

If you are currently self isolating, you will be unable to stay with us.

We are NOT providing a self isolation facility at this holiday park.

Please do not be offended if we ask to check your passport for proof of entry to the country upon check in.

If you have already made a booking with us and are in self isolation
please email or phone our reception staff to arrange a refund.

Please do not present to our reception in person.
Email: office@dunedinholidaypark.co.nz or phone (03) 455 4690 or Freephone 0800 945 455

We apologise for any inconvenience. 

We are taking COVID 19 very seriously and the health and safety of our guests and staff is our number one concern.

Important message from the New Zealand Ministry of Health: Kia ora, welcome to New Zealand.

If you get sick within a month of arriving in New Zealand, please seek medical advice as soon as you can. Telephone the free Healthline on 0800 611 116 or contact a doctor. It is important to tell them that you have been outside New Zealand recently

Call Healthline 24/7 on 0800 358 5453 if you need to speak to someone.
Visit www.govt.nz/covid-19-novel-coronavirus for more information.

 

 Winter Special:

Valid: 22nd March 2020 – 31st July 2020

T & C’s apply:
Bookings must be made on or after the 22/03/20 to receive this rate. 

Two night minimum still apply to long weekends over Easter, Queens Birthday and All Blacks Test.

No additional discounts or membership cards can be used in conjunction with this winter special.

Bookings made (at these rates) cannot be transferred to a later period outside the Winter Special date range of 22nd March 2020 – 31st July 2020.

Payment Policy

Reservations confirmed only on receipt of deposit of one nights accommodation at the time of booking. The balance is due on arrival. Payment by cheque is not available for payments on arrival. If you wish to pay the balance by cheque, we need to receive this 2 weeks prior to your arrival. We do not accept American Express.

Cancellation Policy

Cancellation Policy, applies per room/site. A $20 administration & cancellation fee will be deducted from ALL deposits refunded due to cancellations. Refunds are only guaranteed if the reservation is cancelled with 3 days notice (less the standard $20 fee). Deposit is not refundable if cancelled within 3 days of your arrival date. Please note we require full payment on arrival.
For group cancellation policy, please refer to cancellation policy as per your individual quote/booking information you would have been sent.

  GREEN DAY, WEEZER, FALL OUT BOY & Rod Stewart CONCERTS & ALL BLACKS RUGBY TEST

17th – 19th July 2020 and 10th -12th November 2020 and 19th – 21st November 2020.

Two night minimum stay. A deposit of the first nights accommodation is requested at the time of booking to secure your reservation. All bookings require a deposit.
All deposits are non refundable and not transferable.

Deposit is first nights accommodation. 
Please ensure you understand this cancellation policy, as it is non negiotable.

Two Night Minimum Stay Policy

Over high demand periods, such as stat holidays, concerts, and major events hosted in our city, there is a 2 night minimum policy applied to accommodation. Over these periods, a non refundable and non transferrable deposit is requested.

Child Policy

Children are aged 15 years and under. Under two year olds are free if a Portacot is supplied by the guest. Portacots can be hired at a cost of $6 per night. All guests 17 years and under must be accompanied by an adult (over the age of 18).

Pet Policy

Pet Friendly – Pets are allowed by arrangement only and with the following conditions. Animals are STRICTLY NOT allowed in any buildings or rooms at the holiday park. Pets must sleep in your car or doggy trailer! Please ensure your animals are supervised at all times. If walking animals (eg:dogs) please ensure they are on a lead. Keep noise to a minimum. Please clean up any ‘messes’ your pet makes. Please follow these rules as they are in place for everyone’s enjoyment during their stay here. If rules are not adhered to pet owners will be asked to leave the park. No refunds! Thank you.

Long Term Stays 

We do not accommodate long term or permanent stays.  Please contact reception directly for bookings longer than 10 days.