Terms & Conditions

Payment Policy

Reservations confirmed only on receipt of deposit of one nights accommodation at the time of booking. The balance is due on arrival. Payment by cheque is not available for payments on arrival. If you wish to pay the balance by cheque, we need to receive this 2 weeks prior to your arrival. We do not accept American Express.

Cancellation Policy

Cancellation Policy, applies per room/site. A $20 administration & cancellation fee will be deducted from ALL deposits refunded due to cancellations. Refunds are only guaranteed if the reservation is cancelled with 3 days notice (less the standard $20 fee). Deposit is not refundable if cancelled within 3 days of your arrival date. Please note we require full payment on arrival.
For group cancellation policy, please refer to cancellation policy as per your individual quote/booking information you would have been sent.

QUEEN  & FLEETWOOD MAC & ELTON JOHN CONCERTS

20th-22nd September 2019 and 3rd-5th February 2020 and 9th – 11th February 2020.

Two night minimum stay. A deposit of the first nights accommodation is requested at the time of booking to secure your reservation. All bookings require a deposit.
All deposits are non refundable and not transferable.

Deposit is first nights accommodation. 
Please ensure you understand this cancellation policy, as it is non negiotable.

Two Night Minimum Stay Policy

Over high demand periods, such as stat holidays, concerts, and major events hosted in our city, there is a 2 night minimum policy applied to accommodation. Over these periods, a non refundable and non transferrable deposit is requested.

Spring Special Policy

Spring rates from 1st September 2019 – 20th December 2019
(*T & C’s and exclusions apply).

Tarrifs apply to 2 guests per unit per night . Any additional guests are an additional charge.
No additional discounts are accepted in addition to these winter rates.
Dates excluded over this period are: Sports Weeks 30th August 19 – 4th September 19 and 25th September -6th October 19, Fleetwood Mac Concert 20th Sept 19 – 22nd Sept 19, and Labour Weekend 25th October 19-28th October 19.

Bookings must be made AFTER 28th August 2019 to receive this spring discounted rate (1st Sept 19- 20th December 19 – with exclusions above). Bookings made prior to this special being released on 28/08/19, are subject to current rack rate at time of booking. These rates do not apply to group bookings. Bookings must be within the Spring Special date range as stated and cannot be transfered to an alternate date (eg: summer dates). These rates do not apply to group bookings.

Child Policy

Children are aged 15 years and under. Under two year olds are free if a Portacot is supplied by the guest. Portacots can be hired at a cost of $6 per night. All guests 17 years and under must be accompanied by an adult (over the age of 18).

Pet Policy

Pet Friendly – Pets are allowed by arrangement only and with the following conditions. Animals are STRICTLY NOT allowed in any buildings or rooms at the holiday park. Pets must sleep in your car or doggy trailer! Please ensure your animals are supervised at all times. If walking animals (eg:dogs) please ensure they are on a lead. Keep noise to a minimum. Please clean up any ‘messes’ your pet makes. Please follow these rules as they are in place for everyone’s enjoyment during their stay here. If rules are not adhered to pet owners will be asked to leave the park. No refunds! Thank you.

Long Term Stays 

We do not accommodate long term or permanent stays.  Please contact reception directly for bookings longer than 10 days.