Payment Policy:

Reservations confirmed only on receipt of deposit of one nights accommodation at the time of booking. The balance is due on arrival. 
We do not accept Cheques or American Express.
*Deposit requests may vary over public holidays, large events, 3rd party bookings and group bookings*

Cancellation Policy:

A $20 administration & cancellation fee will be charged on ALL cancellations.
(per unit/site)

If a booking is cancelled the following cancellation fee’s will be applied:

Cancellation within 3 days of arrival date:  Deposit is not refundable. No refund of full deposit paid.

Cancellation with more than 3 days notice of arrival date:  Refund will be given, less the $20.00 standard cancellation fee (per unit/site).

Please also note:

# Booking deposits are non transferable.
#If you do not arrive on your reservation date, your booking will be cancelled without refund or credit.
#No refunds will be issued for early departures.

A 2 night minimum stay and non refundable/non transferable deposit is applied over special events* and public holidays, please refer to the cancellation and deposit policy applied at time of your booking.

This cancellation policy does not apply to group bookings.
Refer to your individual quote/booking information emailed.

This cancellation policy does not apply to third party/agent bookings.
All cancellations of bookings made through third party agents, must be cancelled directly with the booking agent, and their cancellation policy applies.

*CURRENT SPECIAL EVENTS*:

Two Night Minimum Stay Policy:

Over high demand periods, such as statutory holidays, concerts, and major events hosted in our city, there is a 2 night minimum policy applied to accommodation. Over these periods, a non-refundable and non-transferable deposit is requested. Deposit requirements vary over these periods, please check the policy at time of booking.

Child Policy:

Children are aged 15 years and under. Under one year old’s are free if a Portacot is supplied by the guest. Portacots can be hired at a cost of $20 per night.
All guests 17 years and under MUST be accompanied by an adult (18 years or older).

Pet Policy

Pet Friendly – Pets are allowed by arrangement only and with the following conditions. Animals are STRICTLY NOT allowed in any buildings or rooms at the holiday park. Pets must sleep in your car or doggy trailer! Please ensure your animals are supervised and under your control at all times. If walking animals (eg:dogs) please ensure they are on a lead. Keep noise to a minimum. Please clean up any ‘messes’ your pet makes. Please follow these rules as they are in place for everyone’s enjoyment during their stay here. If rules are not adhered to pet owners will be asked to leave the park. No refunds! Thank you.

Long Term Stays 

We do not accommodate long term or permanent stays.
Please contact reception directly for any holiday stays longer than 10 days.

Email: office@dunedinholidaypark.co.nz or phone (03) 455 4690 or Freephone 0800 945 455

Data Privacy & Secure Payment

Personal information is collected:
(a) the information is collected for a lawful purpose connected with a function or an activity of the agency (accommodation); and
(b) the collection of the information is necessary for that purpose.
Personal information is stored securely and we take great care to keep it safe and and we’ll never share it with others without your express permission.
We never share your data with third parties except to help us deliver our services.  We use a product called Newbook as our reservation system to take secure bookings through our website. We use this supplier working in conjunction with Windcave. Website payments are processed by Windcave (PCI DSS compliant).  Any personal information you share when making a booking will be shared with Newbook and Windcave to process your order.
Our website uses the HTTPS protocol

Our business is located in New Zealand.  All payments are in New Zealand currency.
The name that will appear on your statement will be Dunedin Holiday Park Ltd.
Rates advertised are in NZ dollars and include GST. Prices, discounts, and rates as shown on this website are subject to change without notice