03 455 4690

Privacy Policy

🛡️ Privacy & Data Protection Policy

Dunedin Holiday Park & Motels
Effective Date: July 2025

1. Introduction

Dunedin Holiday Park & Motels is committed to protecting your privacy and the security of your personal information. This Privacy & Data Protection Policy outlines how we collect, use, store, and protect your data in accordance with the New Zealand Privacy Act 2020, as well as other applicable data protection laws.

2. Collection of Personal Information

We collect personal information when it is:

  • Necessary for the provision of accommodation and related services.

  • Collected lawfully and directly from you, unless otherwise permitted by law.

This information may include:

  • Your full name

  • Contact information (email, phone, address, car licence plate)

  • Payment details

  • Booking preferences

  • Special requirements (e.g. accessibility or group needs)

3. Purpose of Collection

Your personal information is collected for the following lawful purposes:

  • To manage and confirm your booking

  • To communicate with you regarding your stay

  • To process payments securely

  • To meet legal or regulatory requirements

  • To enhance your overall guest experience

4. Use and Disclosure of Information

We will never sell or disclose your personal information to third parties, except:

  • When it is required to deliver services you have requested (e.g. reservation and payment processing)

  • If required by law or legal obligation

Your booking and payment information may be securely shared with:

  • Newbook, our cloud-based booking and reservation system

  • Windcave, our payment gateway provider (PCI DSS compliant)

These providers are under contract to protect your information and use it solely to process your booking.

5. Data Storage & Security

We take the protection of your data seriously and have implemented robust security measures, including:

  • Secure servers and encrypted databases

  • HTTPS encryption on our website

  • Controlled access to personal data

  • Staff training on data protection policies

6. Payment Security

All online payments made via our website are processed using:

  • Newbook (booking engine)

  • Windcave (payment processor)

Payments are encrypted and processed in accordance with PCI DSS (Payment Card Industry Data Security Standards). All charges will appear on your bank statement under: Dunedin Holiday Park Ltd.

7. Cookies and Website Use

Our website may use cookies and analytics tools to enhance user experience and improve performance. No personally identifiable information is collected through cookies without your consent.

8. Your Rights

You have the right to:

  • Access your personal information

  • Request corrections to your data

  • Withdraw consent (where applicable)

  • Make a privacy complaint

To exercise any of these rights, please contact our team using the details below.

9. International Transfers

We do not intentionally transfer your personal information outside of New Zealand, unless necessary to provide the services you request (e.g. booking systems hosted offshore).

10. Contact Us

If you have any questions about this Privacy Policy, your data, or our secure payment processes, please contact:

Dunedin Holiday Park & Motels
Email: [email protected]
Phone: 03 455 4690
Freephone (NZ only): 0800 945 455
Address: 41 Victoria Road, St Kilda, Dunedin

11. Updates to This Policy

We may update this policy from time to time. Any changes will be posted on our website with the updated effective date.

Thank you for trusting Dunedin Holiday Park & Motels. We are committed to safeguarding your privacy and ensuring a secure booking experience.