03 455 4690

Terms & Conditions

Below are our terms and conditions, including important information about bookings, cancellations, payments, and park policies. Please read carefully before confirming your reservation.

Payment Policy

  • Bookings are confirmed upon receipt of a deposit equal to one night’s accommodation at the time of booking.

  • The remaining balance is due on or before arrival.

  • A surcharge of 1.8% will apply to credit & contactless transactions. There is no surcharge for EFTPOS or debit cards that are inserted or swiped.

  • Deposit requirements may vary for public holidays, large events, third-party bookings, and group bookings.

  • We do not accept American Express cards.

Cancellation Policy

A $30 administration & cancellation fee applies to all cancellations (per unit/site).

If You Cancel:

  • Within 3 days of your arrival: Your deposit is non-refundable.

  • More than 3 days before arrival: A refund will be issued, minus the $30 cancellation fee (per unit/site).

Please Note:

  • Deposits are non-transferable.

  • If you do not arrive on your reservation date, your booking will be cancelled with no refund or credit.

  • No refunds will be issued for early departures.

  • A 2-night minimum stay and non-refundable, non-transferable deposit apply during special events and public holidays (see below for current dates).

  • This policy does not apply to group or third-party bookings – please refer to your booking confirmation or agent’s terms.

  • All cancellations of bookings made through third party agents, must be cancelled directly with the booking agent, and their cancellation policy applies.

Minimum Night Stay Policy

During high-demand periods (e.g. public holidays, concerts, major events), a minimum night stay policy applies.

  • A deposit equal to the first night’s stay is required at time of booking. All bookings require a deposit.

  • All deposits are non-refundable and non-transferable.

  • Public holidays in New Zealand require a minimum 2-night stay.

Current Special Event Periods:

  • 2-night minimum: All New Zealand public holidays

  • 3-night minimum: 20 July 2028 – 23 July 2028 (inclusive) Solar Eclipse Stay Policy – This is a minimum 3 night stay over this period.

Child Policy

  • Children are considered 15 years and under.

  • Infants under 1 year stay free if a portacot is supplied by the guest.

  • Portacots are available for hire at $20 per night.

  • All guests 17 years and under must be accompanied by an adult (18+).

Pet Policy

We are a pet-friendly park – by prior arrangement only. Please read the conditions carefully:

  • Pets are not allowed in any rooms or buildings.

  • Pets must sleep in your vehicle or designated trailer.

  • Animals must be under supervision and on a lead at all times.

  • Please keep noise to a minimum and clean up after your pet.

  • If these conditions are not followed, pet owners may be asked to leave without refund.
    Thank you for helping us keep the park enjoyable for everyone.

Long-Term Stay Policy

Force Majeure Policy

In the event of any circumstance beyond our control, Dunedin Holiday Park & Motels shall not be held liable for failure to perform its obligations under any confirmed booking.

Deposits and payments are non-refundable if your stay is affected by a Force Majeure Event, including but not limited to:

  • Acts of God (e.g. earthquakes, floods, storms, or other natural disasters)

  • Fires or explosions

  • Government actions, lockdowns, travel restrictions, or border closures

  • Acts of war, terrorism, or civil unrest

  • Strikes, lockouts, or other industrial disputes

  • Pandemics, epidemics, or public health emergencies

  • Power outages, transport disruptions, or infrastructure failure

  • Any other circumstance of a similar nature or effect, whether foreseeable or not

These events are outside our reasonable control and may impact our ability to provide accommodation or services as booked.

In such cases, no refunds will be issued, and we recommend that guests secure comprehensive travel insurance to cover unforeseen events that may disrupt travel plans.

We appreciate your understanding and cooperation during such circumstances.

  • Data Privacy & Secure Payment

    At Dunedin Holiday Park & Motels, we take your privacy and security seriously. Whether you’re booking a family holiday, a group stay, or a quick getaway, you can rest assured that your personal information and payment details are protected every step of the way.

    Your Privacy Matters

    We collect personal information solely for the purpose of managing and delivering your accommodation experience. This may include your name, contact details, and booking information.

    We collect personal data only when:

    • It is necessary for a lawful purpose connected to the operation of our accommodation services.

    • The information is relevant and required for that purpose.

    Your data is stored securely, and we take every precaution to protect it from loss, misuse, or unauthorized access. We will never share your information with third parties without your express permission, except:

    • Where it is necessary to deliver our services (e.g. processing your booking)

    • When required by law

    Booking Security

    We use trusted, secure technology partners to handle your bookings and payments:

    • Newbook is our reservation management system.

    • Windcave is our secure payment gateway, which is PCI DSS compliant (Payment Card Industry Data Security Standard).

    When you make a booking through our website, your personal and payment information is shared only with these providers to process your reservation safely and efficiently.

    Secure Online Experience

    Our website uses HTTPS encryption to keep your connection secure and your information private while you browse and book online.

    Important Payment Information

    • All payments are processed in New Zealand Dollars (NZD).

    • The name that will appear on your bank or credit card statement is: Dunedin Holiday Park Ltd.

    • All rates displayed on our website include GST (Goods and Services Tax).

    • Prices, rates, and discounts are subject to change without notice.

    If you have any questions about how we handle your data or about payment security, please don’t hesitate to contact our team. Your trust is important to us — and we’re committed to keeping your information safe and your booking experience worry-free.

If you have any questions regarding our terms or your booking, please don’t hesitate to contact us directly.


We look forward to welcoming you to Dunedin Holiday Park & Motels!